Privacy Notice

This is our Privacy Notice to you about how we use and share your personal data. We are the Data Controller and our legal name is Highvue Aerial Services Limited.

We collect the personal data you provide us when you fill in the blanks in the website forms.

We also collect personal data from you when you fill in a contact form, from our cookies (see our Cookie Policy), when you call us, when you enter our surveys or competitions, when you email us for any reason and the information you share publicly online via social media,  Google Business pages or other company record pages.

To fulfil the request or other order we use your data to allocate you the brochure, information, materials, any goods, manage and track your request or order, update you on progress, generate delivery notes and invoices, process payments and administration generally.

It is in our legitimate interests to use and share your personal data to manage our business, to do our accounts, to identify other things you may like from us, interact with providers of services to us, to protect society, and protect your and our interests. We will pass it to businesses we sell all or part of our business to in the future.

We may share your data with your employer when requested or to raise issues.

The following is a list of the outside parties we use and share your data with:

• LinkedIn - https://www.linkedin.com/legal/privacy-policy
• Dronedesk - https://dronedesk.io/privacy-policy.php
• Hubspot - https://legal.hubspot.com/privacy-policy
• Xero - https://www.xero.com/uk/about/legal/privacy/
• Mailchimp - https://www.intuit.com/privacy/statement/
• Accountant
• Service Providers
• Insurance companies (where the client has consented prior to disclosure)
• Legal advisors (where the client has consented prior to disclosure)

Some outside service providers act as our data processor but may also act as data controller for some aspects of their services.

We combine the personal data given over the website with data we get from data you provide over the telephone (including any text or other messages), competition or other entries, and other sources.

We monitor and may record telephone calls and online chat for training purposes, to monitor customer service, to record and prove what was said or other issues. We record communications via other mediums including Whatsapp calls and messages, Facebook Messenger, Instagram Direct Messages and Email.

To deliver customer service to you we outsource services to the party identified in the list above.

We will keep your data for 7 years after the year you order it so we can comply with contract law issues, product liability issues, insurance issues, company law obligations, record keeping for accounting and tax audits. If there are any complaints or questions on product liability or insurance issues we will keep your data for 6 years after the matter is dealt with. We may hold onto data were there are legal reasons to retain it.

We might use data for different purposes if similar or necessary to what it was initially collected for.

You have rights in relation to your data to ask to know what we process, access it, request correction if wrong or deletion, restrict or object to processing, request a copy is sent to another organisation, withdraw any consents and complain to the Information Commissioner. You can find out more by contacting us.

We have put in place appropriate security measures in relation to your data.

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You can contact us by email Info@droneservices-highvue.co.uk at or telephone 07772446181 or post 99 Stanley Road, Liverpool, L20 7DA.

We will update our Privacy Notice occasionally and it will replace any prior version. The date of this notice is 13 ^th January 2022.